About the job

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

If this sounds like you, then we’d love to talk!

About The Role

We’re looking for an AVP to manage a team that supports the company’s Know-Your-Customer (KYC) activities including retail customer onboarding, corporate onboarding, retail account upgrades, KYC refresh, and on-going diligence, working closely with the Compliance, Fraud and Business Development Teams in performing KYC duties and responding to client concerns in a timely manner. You’ll implement strategic plans to ensure efficient and compliant KYC procedures, driving long-term success for the business.

General Responsibilities

As the AVP for Know Your Customer (KYC), you will:

Lead the KYC team in providing guidance, training, and day-to-day support to ensure a quick, seamless, and professional level of customer service for our retail and institutional clients.
Lead the KYC process design and improvement to ensure efficient processes are in place in onboarding clients and monitoring their activity.
Oversee the efficient onboarding of new client relationships by training the team to analyze and ensure completeness of the client documentation, conducting customer and enhanced due diligence, completing client risk profiles, and processing relationship updates using PDAX KYC tools.
Identify possible opportunities and pain points to strengthen and improve engagement with clients through existing tools.
Assist the COO in overseeing quality and compliance of the KYC processes.
Collaborate with internal stakeholders, such as Legal, Compliance, Risk Management, and Operations Teams, to address KYC-related issues and develop risk mitigation strategies.
Liaise with external parties, such as regulatory bodies, auditors, and law enforcement agencies, as necessary, to facilitate KYC-related investigations or reporting requirements.
Stay abreast of regulatory developments and best practices related to KYC. Interpret and apply, where appropriate, industry announcements and changes to existing internal systems and processes.
Independently take on multiple complex assignments and projects on behalf of the department and see them through to completion, while continuing to manage daily responsibilities and service levels.
Undertake further duties as may be assigned from time to time.

Qualifications

University degree or equivalent experience required.
Extensive experience (8-15 years) in customer due diligence or related field.
Strong knowledge of AML (Anti-Money Laundering) and CFT (Countering the Financing of Terrorism) frameworks, and familiarity with KYC requirements specific to various financial products and services.
Solid knowledge and understanding of regulatory trends and developments in KYC/AML/CMT, with prior knowledge of relevant regulatory circulars.
Preferably with banking or Fintech experience in client onboarding and due diligence.
Strong written and verbal communication skills.
Excellent relationship management and leadership skills.
Good organizational and time management skills.
Ability to work effectively in a team environment.
Ability to think and communicate structurally.
Strong analytical mindset and problem-solving skills with the ability to interpret complex regulatory requirements and apply them to practical operational processes.
Exceptional attention to detail and ability to perform thorough due diligence and risk assessments.
Ability to work in a fast-paced environment.
Ability to implement and execute projects in quick fashion.

Nice-to-Haves

Willingness to work in a startup environment – we need someone with an appetite for building.
Enthusiasm for trading stocks, forex, or cryptocurrencies.
Desire to improve the financial landscape in the PH.
Working knowledge of Excel and Macro.
Entrepreneurial Spirit – You’re not here to just execute. Inspire us and make this company yours!

Our Culture

We do the right thing. In all dealings, we act with integrity, diligence, and in good faith.
We think about the customer. We solve problems for our users.
We love crypto. We are passionate about cryptocurrency, financial markets, and how technology is changing lives.
We strive for excellence. We love challenges; we raise the bar in everything: our products, services, processes, and people.
We focus on the mission. We take ownership. We are proactive and we work hard to deliver high-impact results at a rapid pace.
We exercise leadership. In any role we play, we strive to be effective leaders.
We believe in continuous learning and growth. We pursue growth, learning, and development, and are eager to give and receive feedback.